Quality and Sustainability
Quality in Eltek

Quality has always been one of the pillars of the ELTEK Group.


The Group has a system of quality management structure, which has gradually developed through adjustments to the  international standards and the requirements from major and specific customers.


To date, all ELTEK Group sites, in Italy and around the world are certified ISO 9001 and ISO TS 16949 (except for Metallux); in 2010, the Italian sites have also achieved certification ISO 13485 (Certification for quality in the medical field).


The Management System enables the various ELTEK companies to be regulated by a single strategy of total quality management, with a common mission, to ensure:


  • satisfaction of customer expectations by achieving excellent levels of product quality ("zero defects" policy);
  • employee satisfaction, through high standards of safety for risk prevention and protection of workers' health;
  • satisfaction of the community and protection of the environment, through pollution prevention and minimization of environmental impact.


Read the official document on the Eltek policy, quality and safety >>


System certification  

Find below the certificates awarded to ELTEK Group:

1994 ISO 9001 (ITALY)  
2003 ISO TS 16949 (ITALY and BRAZIL)  
2004 ISO 14001 (METALLUX)  
2005 ISO 14001 (ITALY, ELTEK Plant in Casale)  
2007 ISO 14001 (ITALY, ELTEK Plant in Hone)  
2007 OHSAS 18001 (METALLUX)  
2008 ISO 9001 (METALLUX)  
2010 ISO TS 16949 (Corporate certificate for all the Group's plants, including ELTEK POLAND)  
2010 ISO 13485 (Quality System for the medical field, ELTEK ITALY )  
2011 Certificazione ISO 16949 ELTEK CINA  
Product certification

ELTEK products are subjected to the approval and monitoring of major International Institutions, for the purpose of certification of compliance with technical standards and requirements of applicable safety directives.

The main marks obtained are ENEC, CE, IMQ, VDE, UL, CSA in the appliance industry, WRAS and NSF for suitability for contact with drinking water, E4 product certification for the Automotive sector, EC in the medical sector.


Quality Awards  

The ELTEK Quality System has evolved over time, under the pressure of continuous improvement, adaptation to international standards and through progressive adjustments to the demands of important customers, who have given awards of great value to some of our plants:


1995 Robert Bosch Award "Best Supplier"
1999 Robert Bosch Award "Best Supplier"
2002 Maytag Preferred Supplier
2005 Bosch und Siemens Hausgeräte Home Appliances Golden Q Ribbon
2006 Bosch und Siemens Hausgeräte Suppliers Award
2008 Mann und Hummel Supplier of the Year
2010 Bosch und Siemens Hausgeräte Suppliers Award
2012 Vortice Best Supplier 2011
2012 Bosch und Siemens Hausgeräte Suppliers Award


Integrated system – Mapping of processes

In compliance with the requirements of ISO 9001:2000, the various business processes in ELTEK and their interactions have been mapped according to a logical scheme.

System and Support Processes are performed in respect of Primary Processes that have as a starting and ending key point, the customer, with his requirements, expectations and demands, whose satisfaction will be measured through Customer Satisfaction.



Business processes and interactions: outline








The environmental management system

In 2005, the ELTEK Environmental Management System has achieved ISO 14001, the international standard for environmental management, for the plant of Casale Monferrato (Al) and in 2007 it has been extended to the plant of Hone (Ao).

Download certificate



Objectives and environmental programs

The current program includes:

  • The reduction of the produced amount of waste
  • The completion of the separate collection within the plants
  • The reduction in consumption (electricity and natural gas)
  • The minimization of environmental impact related to the life cycle of products (substances that are part of the product and process)
  • The replacement of refrigerant gas with lower impact gas



The importance of prevention also arises from environmental legislation, which primarily in the European Union and other industrialized countries, provides for increasingly stringent limits and requirements (including RoHS, REACh Regulation 1907/2006/EC, ELV "end life vehicles" directive, etc ...).


ELTEK constantly monitors regulatory changes and guarantees as a prerequisite the compliance with all laws and regulations applicable to its products.